This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2009 ISSN # 1545-8873
“Manners apply even at the monitor.” — LifeScript.com
“Never do or say anything that you would not want to see printed on the front page of the newspaper.” — My Mother
“Speak with people – not at them … or about them.” — Walk the Talk “Basic Training” on respect
“Leadership is an action, not a position.” — Donald H. McGannon
What leader is not inundated with emails and sent riffling through overstuffed in-boxes? Many of us would complain that there is a considerable overuse of technology with very little techno-etiquette.
Manners matter. The grace, charm, and respect that enhance any communication apply to electronic methods.
However, the techno solutions are no substitute for human interaction. Social processes – having a conversation, socializing, hanging out, MBWA (management by wandering around), having a meeting – are for relationship building and are more powerful as two-way communication tools. Don’t neglect them to hide behind a screen (monitor).
Exercises And Action Items:
The most comprehensive site on e-mail etiquette: NetManners.
Email etiquette seminar: Productivity and Time Management Training.
Certification in e-mail etiquette: Email Etiquette.
Key Associates offers courses, with modules in leadership development. Several address ethics, business communication, and corporate etiquette. Contact us for more information.
Tips on how to create effective e-mail messages: includes e-mail etiquette rules, sample e-mail policies and lists of e-mail management software: Email etiquette.
A good example of e-mail protocol from Yale Library: What is netiquette?.
Learn the net: E-mail Etiquette.
copyright ©2012 by dr. m. k. key on behalf of key associates
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