This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2009 ISSN # 1545-8873
“In God we trust. All others bring data.” — W. Edwards Deming, American statistician
“If you can’t describe what you’re doing as a process, then you don’t know what you’re doing.” — W. Edwards Deming
“When the system is stable, telling the worker about mistakes is only tampering.” — W. Edwards Deming
“Confusing common causes with special causes will only make things worse.” — W. Edwards Deming
“Managers who do not understand a process will manage by the numbers alone.” — W. Edwards Deming
For Dr. W. Edwards Deming, everything was an N of 1. For leaders, this means that understanding comes from observation and appreciation of differences. Every process will vary over time. Every person is unique, and will also change over time.
Management depends on prediction. Yet as leaders, we are prone to make decisions on one data point – one error, one quarterly result, one infraction. True prediction cannot occur without watching data over time. (Perfect prediction would be a straight line, which will never exist). Process behavior is variation. Therefore, a leader must observe, value, and work with the uniqueness of every process and person.
Exercises And Action Items:
Articles and newsletters on every type of chart-SPC for Excel: Articles & Newsletters.
Plotting data over time and other CQI instruction: Understand Variation in Data .
Key Associates offers introductory courses in Continuous Improvement and Innovation and Statistical Thinking. Contact us for more information.
Web-based SPC Workout for basics on Control Charts: SPC Workout Basic SPC Training.
Free trial of ChartRunner by PQ Systems: CHARTrunner Lean.
Statistical software for Windows, MINITAB: Minitab16.
QI Analyst – an SPC product with more industrial and real-time applications: Getting Started with QI Analyst.
Charts, graphs, and diagrams as add-ons to EXCEL: QI Macros SPC Software.
copyright ©2012 by dr. m. k. key on behalf of key associates
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