This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2008 ISSN # 1545-8873
“Price is what you pay. Value is what you get.” — Warren Buffett
“Try not to become a man of success, but rather a man of value.” — Albert Einstein
“Our value is the sum of our values.” — Joe Batten
“You build on cost and you borrow on value.” — Paul Reichmann
Every business seeks to create something of value in today’s competitive business environment. Those that survive do so by acquiring the right customers, building a relationship with them, and keeping valuable customers (repeat business) for a long time.
Several methodologies exist for putting measures onto business economics – value management, for one. Improving the performance of processes begins with an understanding of customer needs and requirements. Embrace your book of business to learn everything you can about adding value.
Exercises and Action Items
Managing the lifetime profitability of your customer base: Customer Value Management.
Key Associates offers Customer Service and Value Management training, facilitation, and consultation: Contact us.
The value creation process: Deep Insight.
The voice of the customer in value measurement: Market Value Solutions.
copyright ©2012 by dr. m. k. key on behalf of key associates
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