This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2008 ISSN # 1545-8873
“Accountability breeds response-ability.” — Stephen Covey
“Liberty means responsibility. That is why most men dread it.” — George Bernard Shaw
“If you don’t accept responsibility for your actions, then you are forever chained to a position of defense.” — Holly Lisle, Fire in the Mist (1992)
“You can delegate authority, but not responsibility.” — Stephen W. Comiskey
Have you noticed that people are prone to bring you problems, without any sense of personal responsibility? Often it has to do with something someone else has done to them. It often begins with “they.”
“When are they going to fix this problem?”
“When are they going to provide me with _____?”
“Why do we have to change?”
“Who made the mistake?”
According to Miller (2004) and Oakley & Krug (1994), these are ineffective questions. They displace the responsibility (for the customer) and the accountability (to the organization) away from the problem-owner. The challenge for leaders is to give the problem back to its rightful owner, to enable people to tackle and design solutions for themselves.
Instead of finger-pointing, procrastinating, and “we-they”ing at work, all of us need to concentrate on bringing out the best in ourselves and one an other. We are all on the same team, and everyone’s success is mutual.
“Choosing to,” instead of “having to,” is very empowering and builds on personal accountability.
Exercises and Action Items
Make personal accountability part of your culture: Discover the Power of Personal Accountability With a QBQ! Training Session.
Another e-zine addressing personal accountability: The Power of Personal Accountability.
E-book, including performance agreements: Performance Agreements.
Key Associates offers Leadership training, including Professionalism. Contact us for more information.
How self-responsible are you? Take a quiz: How Self Responsible Are You?.
Accountability from others within your organization starts with being accountable to yourself: Personal Accountability.
What do Apple, Inc., Nordstrom and Whole Foods all have in common? Personal Accountability and Corporate Accountability Create Business Success .
copyright ©2012 by dr. m. k. key on behalf of key associates
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