This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2008 ISSN # 1545-8873
“People are entitled to joy in work.” — W. Edwards Deming
“The true formula for success and happiness is the development of an intelligent mind surrendered to an intelligent heart.” — Kenneth A. Miller, MD
“No man has the right to dictate what other men should perceive, create, or produce, but all should be encouraged to reveal themselves, their perceptions and emotions, and to build confidence in the creative spirit.” — Ansel Adams
“We know too much and feel too little. At least, we feel too little of those creative emotions from which the good life springs.” — Bertrand Russell
The experience of work is saturated with emotion. Yet, as leaders, we tend to duck it, quell it, or expel it, rather than deal with it. Let logic and rational thinking prevail!
Appropriate emotion can create positive morale, team spirit, and productive results. We all must learn to express feelings without fear of reprisal. Neglect of emotion depersonalizes – one becomes their function (a role person, not a whole person).
Leadership thus has the duty to learn emotion management skills.
Miller has concentrated much of her recent work on the emotion of compassion. Compassionate communication is simply “saying the right thing in the right way.” For her, compassion involves three components: noticing, connecting and responding to a person. Compassion is the attention we give emotion.
Exercises and action items:
How to train managers and coaches in emotion management: Emotion Management and Coaching.
How emotionally intelligent are you? Take this quiz: How Emotionally Intelligent Are You?.
Know how to handle your own experience of emotion and conflict: Emotions in the Workplace.
Key Associates offers training in leadership, coaching, and conflict management, including “How to Deal with Difficult People” and “Threats of Violence.” Call for customized training packages.
The social sharing of emotion and humor: Emotions in Organizational Behavior.
Expressing emotion improves productivity and morale: Don’t stifle emotions in the workplace.
copyright ©2012 by dr. m. k. key on behalf of key associates
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