This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2007 ISSN # 1545-8873
“Poor measurement systems cause employees to question the competence of managers who “manage by the numbers’ when the numbers conflict with the economic reality and the organization’s objectives.” — Robert S. Kaplan
“I am ill at these numbers.” — William Shakespeare
“Anyone who thinks there are safety in numbers has not looked at the stock market pages.” — Irene Peter
“A manager who does not understand a process will attempt to manage it by the numbers.” — W. Edwards Deming
A colleague of mine used to ask: “What handful of indicators would you choose to determine if your organization is operating well? And if these numbers are in the optimal range, you could knock off and go play golf?”
Having a Balanced Scorecard is like looking at the dashboard of your car – if any of the dials indicate failure, your car will not run. Perhaps even be ruined.
What system of metrics do you trust?
Balanced Scorecard User Group: Balanced Scorecard User Group.
Training, downloadable white papers, examples: Balanced Scorecard.
The official newsletter of the Balanced Scorecard Revolution: Balanced Scorecard Report.
Free hosted trial on scorecards: Spider Strategies.
Automate balanced scorecards and dashboards: ActiveStrategy Enterprise.
copyright ©2012 by dr. m. k. key on behalf of key associates
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