This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2005 ISSN # 1545-8873
“To attain your own potential, be mindful of everyone else’s.” — Marc Ian Barasch rephrasing the Bodhisattva
“The best thing to do behind a friend’s back is to pat it.” — Ruth Brillhart
“The best way to forget your own problems is to help someone else solve theirs.” — Conventional Wisdom
“Getting people to like you is simply the other side of liking people.” — Mark Twain
“Human conversation is the most ancient and the easiest way to cultivate the conditions for change – personal change, community and organizational change, planetary change.” — Margaret Wheatley
As a leader, you are in the “communication” business. Communication begins and ends with “relationship-building.” A successful communicator gains benefit from social interaction, and is able to harvest both emotional and intellectual information from communication. We have all, hopefully, been in the aura of a leader who made us feel special – as if we were vitally important. Here is magic and talent at work. Notice they attend first to the person, then to the task at hand. They have learned that greetings are important; partings are equally so. And their dialogue is laced with human interest. Hone your listening skills and shift the center of your attention to the other(s). Ask how they are – really. Understandmore deeply than you think you need to. The pay-off is revealing a “whole person” not a “role person” to the workplace.
This targets your listening, and better meets the needs of the associate. I also recommend that you ask them for creative solutions and how they will contribute to the resolution.
CEO Refresher: Relationship Management: Relationship Management as a Corporate Capability.
Emily Post’s People Skills and Corporate Etiquette: Emily Post Corporate Civility Program.
Wharton program on building relationships that work: Open-Enrollment Programs.
Relationship-building competencies: Development Tips.
Free listing of Warm-ups and Openers: Warm-ups and Openers.
Networking and relationship building: The Importance of Networking and Relationship Building.
copyright ©2012 by dr. m. k. key on behalf of key associates
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