This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2005 ISSN # 1545-8873
“In God we trust. All others bring data.” — W. Edwards Deming, American Statistician
“All improvement will require change, but not all change will result in improvement.” — Gerald Langley et al. (1996)
“There has never been a measure that would survive the fear of those being measured.” — Don Berwick, Institute for Healthcare Improvement
Fire-fighting and quickly fixing problems is, for some, the measure of leadership prowess. How quickly can you react (i.e., knee jerk) to correct a situation? The pressure is there to Do-Do-Do-Do. Occasionally, you may have a chance to Plan a bit before you Do. But learning – for you and your organization – is not possible without feedback. Having a theory and data allows you to Study the value of a change. This is the Plan-Do-Study-Act (PDSA) cycle adopted by W. Edwards Deming from his mentor, Walter Shewhart. It is a learning process, a scientific method imposed to profit from experience. Not to say that an experiment cannot be done quickly or that some situations are not truly urgent, but why sacrifice learning and improvement for speed?
Key Associates offers a course on Statistical Thinking. Contact us.
Web-based SPC Workout for basics on Control Charts: SPC Workout Basic SPC Training.
Some more on-line instruction: Quality America.
On-site training or PowerPoint training modules and free monthly e-zine: SPC PowerPoint Training.
Free trial of ChartRunner by PQ Systems: CHARTrunner Lean.
Statistical software for Windows: Minitab 16.
QI Analyst – an SPC product with more industrial and real-time applications: Wonderware QI Analyst Software.
Charts, graphs, and diagrams as add-ons to MS Excel: QI Macros.
Books are linked to web descriptions:
copyright ©2012 by dr. m. k. key on behalf of key associates
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