This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2005 ISSN # 1545-8873
“It will not suffice to have customers merely satisfied. A satisfied customer may switch … It is necessary to innovate, to predict the needs of the customer, give him more.” — W. Edwards Deming
“If we did all the things we are capable of doing, we would literally astonish ourselves.” — Thomas Edison
“Company goals should always be geared to being the best in the world, rather than just slightly better than last year.” — Jim Sierk, VP of Quality, Xerox Corporation
What value do you bring to your organization as a leader? Everyone should ask this question every day. What if you could rally everyone around the mission of improving outcomes, delighting customers, and reducing costs from waste, errors, rework – i.e., CRUD™ (Complexity, Redundancy, Unnecessary Steps, and Delays)? Go ahead, model the way. Remove a needless piece of paper, a pointless meeting, an insulting policy. Demonstrate, educate, acknowledge everyone’s efforts,and celebrate!
What was your experience? Please contact us.
Thought leading organization for quality in healthcare: Institute for Healthcare Improvement.
Self-study, interactive training and other products: QualityCoach.
Key Associates offers customized training in continuous improvement and innovation. Contact us.
Paperless quality management system and other products: Quality Manufacturing Associates.
A listing of links to quality sites: Nationally Recognized Performance Measures for Quality Improvement Activities.
Books are linked to Amazon.com descriptions.
copyright ©2012 by dr. m. k. key on behalf of key associates
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