This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2005 ISSN # 1545-8873
“I am a human being; nothing that is human is foreign to me.” — Ancient African Saying
“Truth spoken directly from the heart and skillfully illumined by the mind has a power that cannot be eliminated.” — Christopher Bach
“A mistake is an event the full benefit of which you have not yet turned to your advantage.” — Edwin Land, Founder of Polaroid
In your leadership role, you are no doubt called on to have conversations that are difficult – budget problems, performance issues, ethical questions, terminations, etc. Sleepless nights, fears of liability, retaliation, embarrassment. Avoidance, third party consultation, planning, rehearsing. Haven’t you been there? What if you could shift your mind to a frame where the actors involved could have a healthy dialogue? That brought a learning perspective to the situation. In this frame, the audience or opposing parties become your partners. Lean into the conversation, invite their perspectives, and learn together. Then wire the learnings into improvements.
Learn, Do, Check, Act: Online course on Conflict: Communicating Through Conflict.
Training/consultation in managing business relationships: Vantage Partners.
Managing difficult conversations: Difficult conversations.
Training in mastering difficult conversations: Mastering Difficult Conversations.
E-learning on managing difficult conversations: Managing Difficult Conversations v2.
For assistance in Mediation and education on Conflict Management, contact the author.
Preparing to address a performance problem: Great bosses know.
The El Nino Syndrome: Culture of Blame: The Blame Culture.
Spiritual guidance for difficult conversations: Regent Publications.
Books are linked to Amazon.com descriptions.
copyright ©2012 by dr. m. k. key on behalf of key associates
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