This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2004 ISSN # 1545-8873
“Feedback is a term that psychologist, Kurt Lewin, borrowed from rocket science. A rocket emits signals to its earth station, which then uses the signals to course correct the rocket’s pathway. Translation: Feedback is for course correction.”
“Feedback is a gift.” — Terry Howell, Executive Learning, Inc.
“We would rather be ruined by praise than saved by criticism.” — Norman Vincent Peale
Leaders get almost no balanced, accurate feedback. Invite critique of your leadership. How else can you improve? Here’s a story Margaret Wheatley tells about Dick Knowles’ Dupont chemical plant in West Virginia. The company was seeking a perfect safety record. Leadership put out 18 values they felt strongly about, re: people, leadership, etc. Then they told employees that it was their job to tell management when their behavior was incongruent with these values – feedback! Because of this framing, people began to focus on their own behavior while trying to catch management off course. Within one year, everyone had adopted the values, and injuries went from 83 to 0 and held at 0 for 18 months. The change happened because leaders invited feedback and changed themselves, in doing so.
and is not:
Example: “That report you prepared was well-written, brief, and made your points well.” Not “good report.”
Instruction and guiding principles on feedback, the NLP way: Feedback.
Courses on Feedback: Online Business Courses.
Management training on CD-ROM: Providing Feedback: Employee Performance: Providing Feedback.
Key Associates designs and facilitates retreats in which teams can openly communicate, address trust issues, and provide feedback to one another in a safe environment: Products and Services.
Seeking out and acting on employee feedback, among other communication tips: Turn annual reviews into continuous feedback.
Some pointers for employee feedback and communication: Communications Skills.
Articles: How to Provide Feedback that has an Impact: Provide Feedback That Has an Impact.
How to Receive Feedback with Dignity and Grace: Receive Feedback With Grace and Dignity.
Books are linked to Amazon.com descriptions.
copyright ©2012 by dr. m. k. key on behalf of key associates
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