Publisher: © Key Associates, LLC, 2004 ISSN # 1545-8873
“Communicate everything you can to your associates. The more they know, the more they care. Once they care, there’s no stopping them.” — Sam Walton
“We are what we repeatedly do. Excellence then, is not an act, but a habit.” — Aristotle
“Service to others is the rent you pay for your time here on earth.” — Muhammad Ali
Before you can ask people to do something, you have to help them be something. Provide people meaningful work, ensuring that service is everyone’s job. Engage everyone in your mission – ask them the question: “Why are we in business?” Without customers, there is no business. Can any one of us accomplish this alone? No, everyone counts.
Hire people who care. Maintain high standards, and create an environment in which people can grow. Train them, give them all the necessary tools, provide them feedback and recognition, and then get out of their way.
Thanks to Betsy Sanders (Fabled Service ).
Make customer feedback part of their performance evaluation.
Customer Service training and products: Customer Service Training
Training solutions: seminars, DVDs, online materials: Business Training Media
Key Associates offers one-day, on-site training linking quality to customer service: Customer Service Course. A specialized version, directed to internal customers, is available.
Find out why good employees walk: Employee Attraction.
copyright ©2012 by dr. m. k. key on behalf of key associates
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