Publisher: © Key Associates, LLC, 2003 ISSN # 1545-8873
“Let every one be quick to listen, slow to speak, slow to anger …” — James 1:19
“Hold a long interview with every employee, three or four hours, at least once a year, not for criticism, but for help and better understanding …” — W. Edwards Deming
“Listening, not imitation, may be the sincerest form of flattery.” — Dr. Joyce Brothers
Listening is a skill more difficult to practice than speaking, especially for the busy leader. It requires giving your full attention, which is emotionally and intellectually demanding. Yet the pay-offs are worth it. Good listening:
Listening is a growth experience for all parties. For your health, find someone who can listen deeply to you.
Listening is a key piece of our Leadership course: The New Leadership; our Culture course: ; our Conflict course: Conflict Course; and our Customer Service Course. Not to forget our Facilitation course.
Advice on effective listening and note-taking: Academic Advising.
Practicing listening skills: Active Listening For Mediators.
Library links on Interpersonal Listening: How to Improve Your Listening Skills.
Tips on listening, including sources of difficulty: Tips on Effective Listening.
copyright ©2012 by dr. m. k. key on behalf of key associates
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