Publisher: © Key Associates, LLC, 2002 ISSN # 1545-8873
“Never get angry. Never make a threat. Reason with people.” — Don Corleone, The Godfather
“Speak softly and carry a big stick.” — Conventional Wisdom
“It’s no use walking anywhere to preach unless our walking is our preaching.” — St. Francis of Assisi
“To change our perspective in a conflict is to move from a point of view to a viewing point.” — Thomas Crum, The Magic of Conflict
“Don’t sweat the small stuff (but then it's all small stuff).”
From time to time, everyone gets on someone’s nerves. No doubt, you have a subset of human interactions that are unpleasant on some account.
Your life is designed by choices. Is this an interaction you choose to improve in quality? If so, calming and distancing yourself is the first step to objectivity. Take a one-minute vacation, a few deep breaths, and get out of the heat of emotion.
You have to change, to change the dance. Return, align with them, and place your intent on redirecting the negative energy. Can you language a successful future for the relationship? “I want us to be successful at _____________.” Then dance toward it.
Changing the Game: Effective Strategies for Difficult People is taught by Key Associates. Have a closer look:
“Because our effectiveness as leaders and team members depends on the appropriate management of differences, we need to learn how to get comfortable with conflict – and master proven ways to manage differences.”
Conflict and the Art of Intervention, another Key Associates course.
(These are highly-rated books from Amazon.com. I have provided links – you be the judge on content.)
copyright ©2012 by dr. m. k. key on behalf of key associates
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