This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, 2015 ISSN # 1545-8873
“‘Freedom from fear’ could be said to sum up the whole philosophy of human rights.” – Thomas Jefferson
Dr. Deming held that quality is impossible where people are afraid to tell the truth. Fearful employees will hide mistakes, misrepresent numbers, and pass on their fear to poor products and services.
Kathy Ryan and Daniel Oestrich picked up the gauntlet with a pivotal work called Driving Fear Out of the Workplace: Creating the High-Trust, High-Performance Organization (1998). They defined fear as “being threatened by possible repercussions as a result of speaking up about work-related concerns, ideas, and suggestions for improvement” (p. xviii). They cited three triggers that elevate fear and mistrust:
Furthermore, these issues are hidden under a veil of undiscussability (secrets that everyone knows). The fear of repercussions may be perceived, imagined, or even justified. The reluctance creates negativity, anger, and frustration. People fear talking about fear.
How can leaders combat a culture of fear? Make these imperatives:
And there are others (Power read Kathleen Ryan‘s chapter on Trust)
Examine where you (and your team) are on the Oestrich and Ryan’s gray scale of “What Leaders Do to Threaten Employees.” Create a list of those aspects relevant to your team. Set out to eradicate all subtle forms of promoting fear.
(The scale below is ranked from least threatening to most threatening.)
copyright ©2015 by dr. m. k. key on behalf of key associates
home Home Page for Dr. Key and Key Associates | keyzines Keyzines | publications Publications | videos Videos | products/services Products/Services | clients Clients | about About Dr. Key and Key Associates | contact Contact Dr. Key