This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2012 ISSN # 1545-8873
“You can buy a person’s hands but not his/her heart.” — Peter Block
You can buy people’s hands but not their hearts. Think of all the push strategies you have used: compliance, standards, intimidation, negotiation, coercion, manipulation, arbitrary numerical quotas, fear, structural changes (move the bodies around). And what you got. Perhaps compliance. Certainly not commitment.
These are extrinsic motivators – a class that includes even carrots, like rewards and pleasing others.
True emotional energy is drawn from people by pull strategies or intrinsicmotivators: consensus-building leading, modeling, education, stories, teamwork, opportunity, celebration, feedback, curiosity, choice, vision, inspiration. For example, “I see you running this company someday.” Words that they can grow into.
For a human being to move, there has to be some form of disequilibrium. Something has to unsettle the person or organization. If it is a noxious cause, promoting fear and avoidance, the change will last until the pain is eased. On the other hand, if the cause is desire or aspiration, the creative tension of a dream can be a continuing source of learning and growth (a Peter Senge concept).
True empowerment comes from relationships, not things. Rekindle desire.
This week, paint the future in a compelling way for someone, where the individual is unsettled, but can see themselves moving there. Study with them how to remove restraining forces that limit that future.
copyright ©2012 by dr. m. k. key on behalf of key associates
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