This is a monthly electronic magazine for anyone who wants to be a better leader, coach, facilitator, or simply, to tune up their people skills. It is a complimentary publication, devoted to the next evolution of Quality Thinking.
Publisher: © Key Associates, LLC, 2011 ISSN # 1545-8873
“Listening, not imitation, may be the sincerest form of flattery.” — Dr. Joyce Brothers
Listening is a skill more difficult to practice than speaking, especially for the busy leader. It requires giving your full attention to another, which is emotionally and intellectually demanding. Yet the payoffs are worth it. Good listening:
Listening is a growth experience for all parties.
In order to listen well:
Embedded in these feature a is a common psychotherapy technique, playback – a technique offered by the psychologist, Carl Rogers, which has been echoed by Stephen Covey. It involves restating what you have heard the other person say, to their satisfaction. Then ask them to correct your understanding.
When in group discussions, particularly heated ones, set a ground rule that no one may offer their idea, until they have accurately played back the previous point or position of the last speaker.
Try the play-back technique. Paraphrase what the speaker says, before you go on to make your point.
copyright ©2012 by dr. m. k. key on behalf of key associates
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