Why are you in business? Because of a base of loyal customers. To keep them coming back requires attention to satisfaction, service, and sensitivity to customer needs. Raise the awareness of all staff to these business essentials.
Having completed this course, participants should be able to:
It was awesome! The stories, anecdotes, music, exercise, charts, book! First time I’ve been to a meeting where I was never bored, not even for a minute.
The exercises were very helpful! … valuable tips to put into practice immediately.
Loved the piece on difficult customers …
The thing that helped me the most was dealing with customer complaints. I guess I have always feared them … I appreciate the suggestions to include the patient/parent in the solution process.
It was nice to get your feedback on a lot of different situations and how to cope with them. Thank you a lot.
Really enjoyed the discussions and being involved. Great info! It was all so helpful – looking forward to using the info more.
It taught me that just by having contact with your patients and listening gives them individual customer service.
You gave us what we really needed. You do your job wonderfully!! Thanks so much!
For a full course listing, please visit this page.
copyright ©2012 by dr. m. k. key on behalf of key associates
home Home Page for Dr. Key and Key Associates | keyzines Keyzines | publications Publications | videos Videos | products/services Products/Services | clients Clients | about About Dr. Key and Key Associates | contact Contact Dr. Key